Privacy Policy

This policy explains what information AI Verse ("AI Verse," "we," "us") collects when you use AIV X at aiv-x.com, the AI Verse apps at aiverse.it.com, and the AIV assistant inside those apps (together, the "Services"), how we use it, and the choices you have.

1. Information we collect

Information you give us

• Account information: your name, email address or phone number, and, if you sign in with Google, the basic profile information Google shares with us (name, email, and profile photo).
• Your content: the messages you send, files and photos you upload, voice recordings you dictate (converted to text), documents, spreadsheets, presentations, images, and apps you create, the records and files inside AI apps you build, and data you save in the AI Verse apps when you choose to sync them with AIV X.
• Memory and personalization: facts AIV X saves about you to personalize answers (for example, your job or preferences), and anything you enter in Personalization settings.
• Agents: if you create an agent, we store its name, instructions, schedule, time zone, anything you tell it about yourself, and its reports on our servers so it can run when AIV X is closed. Agents search the web and read public pages to write their reports. If you let an agent use one of your AI Verse apps, AIV X sends our servers a shortened copy of what you saved in that app (leaving out passwords, keys, and files) so the agent can read it, and deletes that copy when no agent uses the app anymore. Agents can suggest changes in those apps, but nothing changes until you approve it, and agents never send messages, buy, sell, or delete anything. If you turn on email reports, we send them to your account email through our email provider. Deleting an agent deletes its reports, and deleting your account deletes all your agents. Each agent keeps its 30 most recent reports.
• Guest use: if you choose Continue as guest, your chats, memory, and app data are saved only in your browser, along with a count of your guest messages. Messages you send are still processed by our AI service to answer you. When you create an account or log in on the same browser, your guest chats move into your account and are removed from the browser.
• Subscription information: if you use an AIV Pro key, the key itself. We don't collect payment card numbers on our site.

Information collected automatically

• Usage counts: how many messages you've used today, so we can apply the free plan's daily limit.
• IP address: our server uses your IP address to apply a daily free-use limit and prevent abuse. We store it with a daily counter that expires after about one day.
• Browser storage: we save some settings, your sign-in session, and app data in your browser's local storage so the Services work. We don't use advertising or tracking cookies, and we don't sell or share your information for advertising.

2. How we use information

• To provide the Services: answer your messages, run tools you or the assistant use (such as web search or reading files), and save your chats, memory, and creations to your account.
• To personalize answers using your saved memories and settings, if you have memory turned on.
• To apply usage limits, verify AIV Pro keys, prevent abuse, and keep the Services secure.
• To respond to you when you contact us, and to comply with the law.

• To improve AIV X, including training, testing, and fine-tuning AI models, when "Improve AIV X for everyone" is on (see section 3a).

We don't sell your personal information.

3a. Using chats to improve AIV X

When the Improve AIV X for everyone setting is on, we save copies of your messages to AIV X and its replies, along with any thumbs-up or thumbs-down feedback, the app and tool used, and a timestamp. We use these to train, evaluate, and improve the AI models and features that power AIV X and the AI Verse apps. These copies are linked to your account so we can delete them when you ask.

• Shared improvements: when you give a thumbs-down, the reasons you pick, your note, and short excerpts of your question and the answer are stored with an anonymous ID (not your name or email) for up to 30 days. AIV X combines feedback from many people to write general rules, like "keep answers short unless asked for detail," that improve answers for everyone. A rule is only created when several different people report the same problem. When you give a thumbs-up, short excerpts of your question and the answer are stored the same way, with an anonymous ID, for up to 90 days, so AIV X can learn from answers people liked. AIV X may also practice re-answering questions people disliked; AI Verse reviews those practice answers before they're used.
• What we never use for training: chats in Health and Fitness AI, the contents of files and photos you upload, your saved memories, and data inside AI apps you build.
• Your choice: the setting is on by default, and we ask you about it when you agree to these terms. Turn it off anytime in Settings → Memory. Turning it off stops future collection. To remove copies already collected, delete your account or email us.
• Free AI providers: with the setting on, AIV X may also send requests to free AI services whose free tiers may use requests to improve their own models (such as Google Gemini, Mistral, and some OpenRouter providers). With the setting off, AIV X only uses providers that say they don't train on requests, plus Cloudflare.
• Please don't share sensitive information, such as health conditions or financial account details, in chats you'd rather not have used for training.

3. How AI features process your content

When you send a message, the relevant parts of your conversation, attached files, saved memories, and (when you use an app with AIV) what's on the app's screen and its saved data are sent to the AI models that generate a response. To keep AIV X free, our server sends each request to one of several AI providers: Cerebras, Groq, Google (Gemini), Mistral AI, GitHub Models (Microsoft), NVIDIA, OpenRouter, and Cloudflare Workers AI. AIV X's own model, AIV-1, combines several of these. The models include ones from OpenAI (gpt-oss and Whisper), Meta (Llama), Google, Mistral, Alibaba (Qwen), Moonshot AI (Kimi), DeepSeek, Black Forest Labs (FLUX), Leonardo.Ai, and Deepgram (natural voice). Images may also be made by Pollinations. AIV-1 may also search the web on its own when a question is about current events. When the assistant searches the web, your search words go to a search provider (Brave Search, Tavily, Exa, Serper, or Wikipedia). When it reads a web page, our server requests that page, sometimes through the Jina Reader service. Voice mode uses your browser's built-in speech features, which may send audio to your browser's maker (for example Google or Apple) to turn it into text. AI responses can be inaccurate — see our Terms of Use.

4. Service providers we share information with

We share information only with providers that help us run the Services, and only as needed for that purpose:

• Google Firebase — sign-in and storage of your account, chats, memory, and creations.
• Cloudflare — our server, AI processing, and abuse prevention.
• AI providers — Cerebras, Groq, Google (Gemini), Mistral AI, GitHub Models (Microsoft), NVIDIA, OpenRouter, Pollinations, and Deepgram (through Cloudflare), to generate replies, images, and voice. See section 3a for which may use requests for training.
• Search and reading providers — Brave Search, Tavily, Exa, Serper, Wikipedia, and Jina Reader.
• GitHub Pages — hosting of the website files.
• Google — if you choose Google sign-in, or connect Google services (such as Gmail or Google Calendar) inside an AI Verse app; also Google Fonts, which provides the site's typefaces.
• Groq — AI processing for some built-in features of the AI Verse apps, when you use those features.
• cdnjs (Cloudflare) — delivery of open-source code libraries the site uses.

We may also disclose information if required by law, to protect the rights and safety of users or others, or as part of a merger or sale of the business (in which case this policy would continue to apply).

5. Your choices and controls

• Memory: view, add, or delete memories, or turn memory and learning off, in Settings → Memory.
• AI training: turn "Improve AIV X for everyone" on or off in Settings → Memory.
• Chats and creations: delete any chat or Library item at any time.
• Export: download your data in Settings → Account → Export my data.
• Delete your account: Settings → Account → Delete all my AIV X data permanently deletes your chats, memories, library, app data, settings, saved training copies, and sign-in account. Models that were already trained can't "unlearn" a single conversation, but we won't use your data in future training.
• App sync: AI Verse apps sync with your account when you open them inside AIV X, or on aiverse.it.com after you sign in to AIV in the app. You can sign out of AIV in an app at any time.

6. How long we keep information

We keep your account information and content until you delete it or delete your account. Training copies are kept for up to 3 years or until you delete your account. Daily usage counters tied to your IP address expire after about one day. Backups held by our providers may take additional time to clear.

7. Security

We use access rules so that each signed-in person can read and change only their own data, and all traffic uses encrypted connections (HTTPS). No system is perfectly secure, so please don't upload information you can't risk being exposed, such as government ID numbers, full payment card numbers, or passwords.

8. Age requirement

The Services are for people 18 and older. We don't knowingly collect personal information from anyone under 18. If you believe someone under 18 has given us information, contact us and we'll delete it.

9. Your privacy rights

Depending on where you live — including California (under the CCPA/CPRA) and the European Economic Area or UK (under the GDPR) — you may have the right to know what personal information we have about you, get a copy, correct it, delete it, and object to or limit certain uses. You can do most of this yourself in Settings. For anything else, email us at team@aiverse.it.com. We won't discriminate against you for using these rights. We don't sell or share personal information for cross-context behavioral advertising.

Where the GDPR applies, we process your information to provide the Services you asked for (contract), to keep them secure and prevent abuse (legitimate interests), and with your consent where required, such as for memory and AI training. You can withdraw consent at any time in Settings. Your information may be processed in the United States.

10. Changes to this policy

If we make material changes, we'll update the effective date above and let you know in AIV X before the changes apply to you.

11. Contact

AI Verse · team@aiverse.it.com